Adapt Hand Therapy Privacy Policy

Your privacy is very important to us at Adapt Hand Therapy. We are committed to respecting your privacy and safeguarding the information we collect from you through our website, www.adapthands.com.au. If you have any questions or concerns regarding our privacy practices, please don’t hesitate to reach out to us at info@adapthands.com.au.

At Adapt Hand Therapy, we understand that the information you provide is often personal and sensitive. We handle all information responsibly and in compliance with the Privacy Act 1998 and the Australian Privacy Principles (APPs) outlined in the Act.

Collection of Personal Information

To provide you with healthcare services, Adapt Hand Therapy needs to collect certain personal details. By completing our "Patient Registration Form," you consent to the collection, use, and, when necessary, sharing of your personal information so we can offer you the best care possible.

What personal information do we collect?

  • Full name, date of birth, address, and contact details (email, mobile phone)

  • Medicare number

  • GP information

  • Referral details

  • Medical history (including medications)

  • Third-party information (e.g., insurer, Workcover, TAC, employer)

  • Emergency contact information

How is personal information collected?

  • Online booking through Cliniko (our booking system) or the inquiry form on our website

  • Direct communication with you, whether in person, by phone, email, or SMS

  • Referrals or letters provided to us

  • Any scans or medical records provided

How is your personal information stored?

  • We store information securely using protected electronic records

  • We follow strict password protocols and access control policies

  • All staff and contractors adhere to confidentiality, privacy, and data security agreements

  • Documents are securely destroyed once they are scanned into your electronic health record

Why do we need to collect your personal information?

The information we collect helps us provide the highest quality care and treatment tailored to your needs.

How do we use and share your personal information?

We respect your privacy and treat all personal information with the utmost confidentiality. We only use or disclose your personal information when directly necessary for your treatment. If needed, we may share relevant information with other healthcare professionals or third parties involved in your care, and we will obtain your consent whenever possible. Disclosure of your personal information can occur when required or authorised by law.

Accessing your personal information

You are entitled to request access to the medical records we hold about you. If you wish to view your records, please contact us in person, by phone, or via email, and we will process your request.

Correcting your personal information

If any of your personal details need to be updated, please inform us, and we will make the necessary changes immediately.

Cookies

Cookies We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you a better more personalised web experience. 

Concerns and Complaints

We take any concerns or complaints regarding the use and storage of your personal information seriously. If you have any concerns, please contact us at info@adapthands.com.au.

Terms and Conditions

  • Private clients must pay their invoice in full on the day of their appointment.

  • Clients with TAC or WorkSafe coverage need to provide their claim number so that we can direct the invoice to the appropriate third party.

  • If you do not have a TAC or WorkSafe claim number at the time of your appointment, you will need to pay your account in full and then seek reimbursement from the third party.

  • If a claim is rejected by the insurer, TAC and WorkCover clients will be responsible for paying the full account.

  • WorkCover clients must provide their employer’s details, including a contact person, phone number, and email.

  • A minimum of 24 hours’ notice is required for cancellations, so we can offer the appointment to another client. If you fail to attend your appointment or don’t give at least 24 hours’ notice, a fee may apply.

  • After your first consultation, a letter detailing your care and treatment plan will be sent to your referring healthcare provider.